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Self Development

Turning Bad Communication Habits Into Good Ones
Strategies for Dealing with Power Struggles in Your Life: Rethinking the Tug-of-War
Here We Go Again: Dealing with Change
Yes Without Guilt. No Without Fear: Assertiveness Skills
Succeeding With the Myers-Briggs Type Indicator (MBTI™)
The I-Opt®: A New Way of Looking at Who You Are
Seeing the Glass Half Full: The Art of Optimism
Achieving Success Through Effective Goal Setting
When Perfect Isn't Good Enough: Coping With Perfectionism Without Sacrificing Quality
Light the Fuse and Spark Workplace Creativity
Smartphone Success: Getting More Productivity (and Fun!) from Your Smartphone and Tablet Devices GOOGLE® EDITION
Smartphone Success: Getting More Productivity (and Fun!) from Your Smartphone and Tablet Devices OUTLOOK® EDITION
Finance for the Non-Finance Manager
High Quality Connections--Lunchtime Series
From Verbal Combat to Consensus: The Gentle way to Earn a Black Belt in Communication
Vocal Intelligence for Empowering Women
Boosting Your Self-Esteem and Confidence

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Turning Bad Communication Habits Into Good Ones

Communication does not come easy to everyone. Once bad communication habits take hold it can be hard to break them.

You will learn to:

Examine the basics of “active listening” to sharpen your listening skills
Communicate diplomatically in a variety of sensitive situations
Determine ways to deliver criticism that results in a positive behavior change
Use techniques for saying “No” in a confident, calm manner without feeling guilty

You will benefit by:

Gaining confidence in communicating with others who are resistant to change
Feeling more comfortable when persuading others to see it your way
Strengthening professional relationships using rapport-building techniques
Establishing credibility and projecting confidence in the workplace

Audience:

Anyone who would like to develop skills to establish credibility, persuade and influence others, and to shine in the workplace

Schedule Selection(s)
Cost: $169 Location: HRD Presenter(s): Jacqueline Doneghy Competencies: AM BI CO DO	Dates & Times: Fri. 4/19 & 4/26/13, 9:00 a.m. - 12:00 p.m. Code: SFD1307

Strategies for Dealing with Power Struggles in Your Life: Rethinking the Tug-of-War

Power can be a motivator for doing things and, therefore, power struggles can happen in all relationships. In this session, you will learn how to avoid the pitfalls of power and turn them into powerful resolutions with others.

You will learn to:

Recognize the dynamics of power at work and in personal relationships
Assess your style of reacting to power struggles
Determine the best strategies for responding to unreasonable power issues, like bullying and passive-aggressiveness
Write a personal “how-to” guide to help you alter a situation that gets you stuck in a power struggle script

You will benefit by:

Knowing your strengths and weaknesses when you approach power struggles
Differentiating between reasonable and unreasonable power exchanges
Learning how to integrate and apply strength, optimism and assertiveness in your personal approach

Audience:

Anyone wanting to learn how to manage power struggles with others more successfully

Schedule Selection(s)
Cost: $149 Location: HRD Presenter(s): Annie Zirkel Competencies: BI CO DO AC	Dates & Times: Thu. 4/18/13, 8:30 a.m. - 12:00 p.m. Code: SFD1303

Here We Go Again: Dealing with Change

Change is the only constant in our lives. In this course, you will learn to develop a manageable perspective on how to work with the disruptions, speed-bumps, and adaptations that occur as a natural part of everyone’s lives.

You will learn to:

Identify the process of change in both work and non-work life situations
Discuss the stages that individuals must deal with during change
Examine various strategies for dealing with change successfully
Apply the best strategies to reframe situations in order to deal with them with the least amount of stress

You will benefit by:

Gaining some degree of control over how you deal with change
Knowing the vocabulary for internalizing the effects of change
Developing an action plan for dealing with change, now and in the future

Audience:

Anyone trying to deal with change at work or in their personal life

Schedule Selection(s)
Cost: $159 Location: HRD Presenter(s): Wendy Shepherd Competencies: AM CO DO AC	Dates & Times: Fri. 11/30/12, 8:30 a.m. - 12:00 p.m. Code: SFD1314

Yes Without Guilt. No Without Fear: Assertiveness Skills

Do you have a difficult time saying “no?” Are you frustrated because you are so busy attending to the needs of others that your own go unfulfilled? This course helps you stand your ground and secure the respect of others. Discover how to manage powerful emotions and feelings, express yourself with confidence and learn a step-by-step approach for increasing your personal power.

You will learn to:

Determine when and how to express yourself from an empowered position in your interpersonal relationships
Recognize how early negotiation can help you solve problems before they become too difficult to confront
Apply techniques that will allow you to break down the barriers prohibiting you from communicating effectively
Develop your communication style in a manner that will help put you in a position of equal power with others

You will benefit by:

Gaining new skills to help resolve “sticky” situations
Understanding yourself better and increasing your self-worth
Seeing old relationships in a new light
Realizing a new freedom when asserting yourself

Audience:

Anyone who wants to handle communication situations with confidence and build interpersonal strength

Schedule Selection(s)
Cost: $169 Location: HRD Presenter(s): Jacqueline Doneghy Competencies: BI CO DO	Dates & Times: CANCELLED: Fri. 9/14 & 9/21/12, 9:00 a.m. - 12:00 p.m. Code: SFD1309

	Dates & Times: Wed. 3/20 & 3/27/13, 1:00 p.m. - 4:00 p.m. Code: SFD1310

Succeeding With the Myers-Briggs Type Indicator (MBTI™)

The Myers-Briggs Type Indicator™ is one of the most highly regarded systems in the world for understanding why people respond to situations in the way they do. The MBTI™ can help you understand your own and others’ strengths and natural preferences and help you communicate more effectively.

You will learn to:

Identify your preferred style in taking in information and decision-making
Recognize how others’ style preferences are similar to and differ from yours
Recognize the impact when you are required to work outside of your preferences
Determine ways to use your preferred style to work with others more successfully

You will benefit by:

Developing increased skills in working with others with different styles
Becoming more effective in making decisions
Increasing your pride in your unique and innate talents

Audience:

Anyone who desires to learn more about their innate strengths and abilities or those wanting a refresher in the MBTI™

Program Note

Participants will need to complete the MBTI™ online assessment prior to taking the class. Instructions and access to the tool will be sent ahead of the session.

Schedule Selection(s)
Cost: $159 Location: HRD Presenter(s): Deborah Orlowski Competencies: BI CO DO	Dates & Times: Tue. 3/26/13, 8:30 a.m. - 12:00 p.m. Code: SFD1304

The I-Opt®: A New Way of Looking at Who You Are

The I-Opt® is a quick and easy assessment that gives individuals insight into how and why they make the decisions they do.

You will learn to:

Identify each of the four I-Opt® styles and their related behavioral patterns
Examine how each style impacts the way you make decisions
Determine how your style impacts the people around you
Use adapting strategies to “flex” your style to increase your effectiveness

You will benefit by:

Learning how to communicate with others so that what you say is easily understood and accepted
Increasing your personal effectiveness and productivity
Gaining personal insights and application back on-the-job with long term, lasting results

Audience:

Anyone desiring to experience another type of self-assessment to become more effective when interacting with others

Recommendation:

The I-Opt® is especially useful when used by a team or several people from the same unit. This is an excellent custom training option.

Schedule Selection(s)
Cost: $159 Location: HRD Presenter(s): Deborah Orlowski Competencies: CO DO LA	Dates & Times: CANCELLED: Tue. 4/16/13, 8:30 a.m. - 12:00 p.m. Code: SFD1305

Seeing the Glass Half Full: The Art of Optimism

Some people are born optimists and some are not. The good news is that, even in the face of turbulence, you can still learn to see the glass half full and encourage optimism in others.

You will learn to:

Demonstrate the importance and impact of optimism as a communication style when conducting yourself both inside and outside of the workplace
Identify when pessimism can be used in conversation as an effective course of action
Reframe your communication style to encourage optimism in others
Examine your own thoughts as optimistic or pessimistic and how to self correct when applicable

You will benefit by:

Understanding how to determine whether specific communications are optimistic or pessimistic
Identifying your personal strengths and weaknesses in order to successfully deal with life’s setbacks and challenges
Setting goals for the self-correction of pessimistic thinking
Developing optimism strategies that positively affect your communication and self-talk

Audience:

Anyone wishing to better deal with life’s difficulties in a more optimistic fashion

Schedule Selection(s)
Cost: $149 Location: HRD Presenter(s): Annie Zirkel Competencies: BI CO DO AC	Dates & Times: Thu. 11/15/12, 8:30 a.m. - 12:00 p.m. Code: SFD1301

Achieving Success Through Effective Goal Setting

Why do so many people have a hard time achieving their goals? What pitfalls do people most often encounter when striving to reach their goals? Based on the findings of Dr. Heidi Grant Halvorson and other social scientists, these questions will be answered in this session.

You will learn to:

Recognize effective strategies to set goals and take action to achieve them
Differentiate between a fixed and a growth mindset
Determine when you need to focus on "why" goals and "what" goals
Use environmental triggers to motivate you and others toward meeting goals
Identify the major obstacles to goal attainment and how to get past them
Utilize techniques to take advantage of optimistic and pessimistic outlooks in goal achievement
Decide when to keep or let go of a goal
Develop a plan to meet a specific goal of your choosing

You will benefit by:

Knowing which goals make people happy—and which goals do not
Being able to set the stage for shaping successful goals
Enhancing your self-control "muscle"
Distinguishing between "being good" goals and "getting better" goals and use them to your greatest advantage
Using the powerful strategy of If-Then planning to help prepare for all situations
Knowing how to help motivate others to meet the goals of your organization

Audience:

Anyone who would like to be successful at realizing both professional and personal goals

Schedule Selection(s)
Cost: $159 Location: HRD Presenter(s): Glenda Haskell Competencies: BI CS LA AC	Dates & Times: Wed. 1/30/13, 8:30 a.m. - 12:00 p.m. Code: SFD1306

When Perfect Isn’t Good Enough: Coping With Perfectionism Without Sacrificing Quality

We all want to excel at our jobs, but obsessing on perfectionism will sap your energy and actually lower your productivity. In this session, you will acquire tools and strategies to confront and combat perfectionism as well as gain an understanding of the motivation behind perfectionist behavior.

You will learn to:

Identify the various signs and symptoms of perfectionism and how they impact your work life
Intervene and redirect behaviors that tend to get in the way of positive and productive interactions
Flex your behavior style, anticipating the behaviors of others who struggle with perfectionism for more positive, win-win interactions
Find ways to comfortably express your wants and needs more assertively
Use strategies to interrupt the thinking that causes perfectionism
Set goals of reasonable excellence

You will benefit by:

Increasing your overall productivity;
Recognizing how anger, worry and perfectionism are intertwined
Increasing your overall self-esteem and self-worth
Accepting imperfection, criticism and negative feedback

Audience:

Anyone who feels that the obsession for perfectionism is lowering their productivity

Note: Participants will receive a copy of the book: When Perfect Isn’t Good Enough: Strategies for Coping with Perfectionism by Martin Antony, PhD and Richard Swenson, MD.

Schedule Selection(s)
Cost: $149 Location: HRD Presenter(s): Jacqueline Doneghy Competencies:BI CO DO	Dates & Times: Fri. 3/15/13, 9:00 a.m. - 12:00 p.m. Code: SFD1308

Light the Fuse and Spark Workplace Creativity

Current research reveals that Americans are suffering from a “creativity deficit” due in part to increased workload and pressure. Creativity is also cited as a way to diminish burnout, invigorate morale, and help people work to their best potential. Feeling burned out or creatively spent? Learn to re-ignite your creative flame to restore your drive and increase your productivity at work.

You will learn to:

Apply thinking processes that allow you to generate new ideas and combine them with old ideas to create new results
Use current techniques to overcome the barriers to creativity at work
Discuss how creativity can be nurtured in workplace settings
Develop an action plan for enhancing creativity on the job, as well as strategies for implementing this plan immediately

You will benefit by:

Reinvigorating how you feel about your current job
Unleashing your creativity so you can bring your best self to work each day
Turning unproductive burnout into a productive creativity

Audience:

Anyone who would like to restore their energy and increase their productivity in the workplace

Schedule Selection(s)
Cost: $159 Location: HRD Presenter(s): Wendy Shepherd Competencies: BI CO LA AC	Dates & Times: CANCELLED: Thu. 11/8/12, 8:30 a.m. - 12:30 p.m. Code: SFD1315
Cost: $159 Location: HRD Presenter(s): Wendy Shepherd Competencies: BI CO LA AC	Dates & Times: Wed. 6/26/13, 8:30 a.m. - 12:30 p.m. Code: SFD1318

Smartphone Success: Getting More Productivity (and Fun!) from Your Smartphone and Tablet Devices GOOGLE® EDITION

We all know which apps are fun, but do you know which “apps” and functions will help you turn your Android™, iPhone®, BlackBerry® and/or Windows Mobile™ device into a productivity workhorse? In this session, we will discuss the applications and strategies to take your smart device from "cool" to "critical" when it comes to productivity, time, project, people, and e-mail management.

There will be time allotted in the course for program participants to share their favorite “apps,” allowing you to gain knowledge from all program attendees.

You will learn to:

Apply the “critical basics” to realize the full potential of your mobile device
Integrate your smartphone with other existing productivity software (including Google®) for greater productivity
Use techniques to successfully manage your e-mail, calendar, contacts, tasks, and notes
Use password, log-in, and private information strategies to effectively protect yourself
Identify which “apps” and tools will best boost your personal productivity
Select smartphone and tablet peripherals that will extend your productivity beyond the device

You will benefit by:

Having a discussion about smartphone power management
Going beyond the basics to discover new and useful “apps” and services that help to organize your life
Knowing which financial management, travel management and social networking “apps” meet your personal needs

Audience:

Anyone who wants to maximize the potential of their smartphone or tablet

Schedule Selection(s)
Cost: $149 Location: HRD Presenter(s): Randall Dean Competencies:	Dates & Times: Wed. 9/26/12, 9:00 a.m. - 12:00 p.m. Code: SFD1317

Smartphone Success: Getting More Productivity (and Fun!) from Your Smartphone and Tablet Devices OUTLOOK® EDITION

There will be time allotted in the course for program participants to share their favorite “apps,” allowing you to gain knowledge from all program attendees.

You will learn to:

Apply the “critical basics” to realize the full potential of your mobile device
Integrate your smartphone with other existing productivity software (including Outlook®) for greater productivity
Use techniques to successfully manage your e-mail, calendar, contacts, tasks, and notes
Use password, log-in, and private information strategies to effectively protect yourself
Identify which “apps” and tools will best boost your personal productivity
Select smartphone and tablet peripherals that will extend your productivity beyond the device

You will benefit by:

Having a discussion about smartphone power management
Going beyond the basics to discover new and useful “apps” and services that help to organize your life
Knowing which financial management, travel management and social networking “apps” meet your personal needs

Audience:

Anyone who wants to maximize the potential of their smartphone or tablet

Schedule Selection(s)
Cost: $149 Location: HRD Presenter(s): Randall Dean Competencies:	Dates & Times: Wed. 9/26/12, 1:00 p.m. - 4:00 p.m. Code: SFD1316

Finance for the Non-Finance Manager

If you are a manager, chances are that you need to understand finances at some level. After all, you are probably responsible for a budget and for making financial decisions. Come to this session and leave with a deeper understanding of the finance concepts and responsibilities that come with being a manager.

You will learn to:

Identify and use important components of financial reports in your decision making process
Apply breakeven calculations to make your planning process more focused
Analyze financial numbers to identify when you need other sources of information
Use a cost-benefit approach to improve your ability to make important decisions

You will benefit by:

Gaining a better understanding of basic financial concepts and reporting
Having enhanced financial analysis capabilities
Knowing when and how to seek other financial analysis options
Understanding what ratios, expense analysis and inventory valuations are

Audience:

Managers who possess little or no financial expertise and need to understand finances as a part of their role

Schedule Selection(s)
Cost: $159 Location: HRD Presenter(s): TBD Competencies: AM BI LA	Dates & Times: Tue. 12/4/12, 8:30 a.m. - 12:00 p.m. Code: SFD1313

High Quality Connections-Lunchtime Series

High Quality Connections are ties or interactions between people marked by mutual regard, trust, and respectful engagement. Based on the research of Professor Jane Dutton from the Center for Positive Organizational Scholarship, each of these one-hour sessions will focus on a different aspect of applying High Quality Connections in the workplace. Topics covered will include Experiencing the Power of High Quality Connections, Increasing Your Ability to Help Others Succeed and Building Trust in the Workplace.

You will Learn To:

Describe what high-quality connections are, how to build them and why they are important in the
workplace
Apply strategies that use the four pathways for building high-quality connections to broaden thinking, increase job satisfaction, and create enhanced organizational cooperation
Use High Quality Connections to increase creativity

You will Benefit by:

Using actual workplace scenarios to solidify the concepts learned in class
Being exposed to the leading edge research of the Center for Positive Organizational Scholarship
Attaining broader thinking about how you interact with others in the workplace

Audience:

Anyone desiring to enhance communication at the individual, team, or department level, as well as those interested in increasing employee engagement

Program Note:

Please feel free to bring your lunch to the sessions!

Recommended Courses:

Working with Difficult People and Personalities, Say What? Improving Your Listening Skills and/or Fundamentals of Conflict Management

Schedule Selection(s)
Cost: $159 Location: HRD Presenter(s): Mary Ceccanese Competencies: CO CS DO	Dates & Times: CANCELLED: Wed. 10/10, 10/17 & 10/24/12 11:30 a.m. -12:30 p.m. (Lunch is not included) Code: SFD1311

From Verbal Combat to Consensus: The Gentle way to Earn a Black Belt in Communication

It’s difficult to stay calm and focused when engaged in a heated or difficult conversation, especially if you’re trying to influence the other person’s behavior and they’re not listening. Based upon the concepts developed by best selling author, Dr. George Thompson, in this session you will learn techniques to increase your ability to resolve these situations.

You will learn to:

Summarize a concrete, 5 step process to lower others’ resistance
Find ways to change your own behaviors to increase others’ compliance
Identify the 5 basic desires of human interaction that fuel difficult situations
Distinguish the difference between natural language and tactical language
Formulate a plan for removing your ego from the conflict

You will benefit by:

Choosing appropriate springboard and deflection statements to lower resistance
Using techniques to assist in lowering the need to react to others’ comments and
behaviors
Creating a more supportive environment for resolution of difficult situations

Audience:

Anyone who is interested in advanced techniques for conflict resolution or decreasing resistance and increasing compliance from others

Schedule Selection(s)
Cost: $159 Location: Kipke Conference Center, CSSB Room 2043 Presenter(s): Z. Christopher Delk Competencies: AM BI CO DO QS	Dates & Times: Wed. 2/27/13 8:30 a.m. -12:30 p.m. Code: CLC1316

Vocal Intelligence for Empowering Women

You have important things to share and if you do not have the confidence to do so, everybody loses. Presenting yourself with power does not mean that you are manipulative or controlling. It does mean that you have choices, can make a difference and are in control of your future.

This workshop will help you develop a more powerful image while avoiding the stereotypes of what it means to be a “powerful woman.”

You will learn to:

Apply techniques that will help you manage the mind game that we play with ourselves when it comes to speaking up
Use the 3 simple steps to speaking up and being heard
Explain the difference between common male and female speaking traits in order to be objective
Utilize strategies that will help you overcome the 5 voice habits that can sabotage women’s success

You will benefit by:

Decreased stress when you are putting yourself forward
Increased confidence in your ability and desire to speak
Being perceived as committed, yet approachable
Feeling accomplished in making strides for yourself and other women

Audience:

Women who would like to present themselves more powerfully in the work place and in their personal life

NOTE: Each participant will receive a copy of Marlena’s CD

Schedule Selection(s)
Cost: $159 Location: HRD Presenter(s): Marlena Reigh Competencies: BI CO DO	Dates & Times: Wed. 5/15/13 8:30 a.m. -12:30 p.m. Code: SFD1320

Boosting Your Self-Esteem and Confidence

Pioneering Psychologist Dr. Nathaniel Branden writes: “The reputation you have with yourself—your self-esteem—is the single most important factor for a fulfilling life.” Are you critical of yourself? Are you an over-achiever? Do you feel like you have to be perfect? Do you feel selfish when you put your own needs ahead of others? This session provides a safe, supportive space to learn and practice new behaviors to facilitate lasting change.

You will learn to:

Identify the various symptoms of low self-esteem
Recognize where low self-esteem originates and determine its overall impact
Find and use new behaviors to facilitate lasting change in your confidence

You will benefit by:

Realizing improved self esteem and confidence
Understanding how to be more comfortable in your own skin
Taking steps to change how you see yourself
Understanding how low self-esteem is playing out in your life

Audience:

Anyone who wants to rediscover their best self and experience more authenticity, self-respect, satisfaction with life, enthusiasm, and comfort in your own skin.

Schedule Selection(s)
Cost: $169 Location: HRD Presenter(s): Jacqueline Doneghy Competencies: DO LA	Dates & Times: Wed. 6/12 & 6/19/13 1:00 p.m. - 4:00 p.m. Code: SFD1319