Process & Organizational Management
- Business Process Mapping
- Use Your 6 Thinking Hats: A Creative Approach to Problem Solving
- Process Improvement: Working "Smart" for Better Results
Business Process Mapping
In order to successfully improve work processes, you first need to understand them. Visually representing work processes with something called a “process map” can make it much easier to follow complex flows.
You will learn to:
- Apply the six-step Process Mapping Methodology to visually map out processes, identify waste, and analyze gaps and formulate action plans
- Identify who should be involved in process mapping to ensure success
- Employ the tools and best practices needed to launch a successful process mapping initiative
You will benefit by:
- Knowing how to take the first steps toward improving your internal processes
- Learning the tools and methodologies that are critical to successfully mapping processes in your organization
- Having a better understanding of how things work within your organization
Audience:
Anyone wishing to improve the efficiency of their organization’s business processes
Schedule Selection(s) |
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Cost: $259 |
Dates & Times: Wed. 12/5/12, 8:30 a.m. - 5:00 p.m. |
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Use Your 6 Thinking Hats: A Creative Approach to Problem Solving
Think outside the box! Let’s look at this from another angle! In this session, you will learn how to use Edward de Bono’s classic Six Thinking Hats concepts to improve your problem-solving abilities.
You will learn to:
- Identify the six different thinking hats and how they apply to problem-solving
- Use the Six Thinking Hats tool to help determine “what can be” rather than “what is”
- Discuss how to use Dewitt Jones’ Nine Key Concepts of Creativity to improve your problem solving and decision-making skills
- Apply systematic thinking and process mapping to the problem-solving process
- Use critical thinking skills to improve your management of individual and shared tasks
You will benefit by:
- Developing whole-brain thinking to improve the speed, creativity, and quality of your problem-solving and decision-making abilities
- Applying the skills, techniques and strategies learned in this session to real work situations
- Having application worksheets and tools to use back on the job
Audience:
Anyone desiring a new approach to developing their critical thinking and problem-solving skills
Schedule Selection(s) |
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Cost: $259 |
Dates & Times: Thu. 4/25/13, 8:30 a.m. - 5:00 p.m.
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Process Improvement: Working "Smart" for Better Results
With more work than anyone can possibly handle, it's more important than ever to be operating as efficiently as possible. One way to achieve efficiency is to create effective work processes.
You will learn to:
- Define the concept of process management
- Identify one or more key processes in your work area that would benefit from process improvement
- Describe the key elements of managing a process
- Determine the appropriate individuals who should be involved
- Identify barriers to process changes and methods to overcome them
- Identify what to measure in a process
- Develop a strategy to assess a process for inefficiencies
- Use key tools to analyze data for improving a process
- Assess the appropriate methods and strategies for communicating changes to others
- Determine steps for the implementation and ongoing maintenance of a process
You will benefit by:
- Developing some “just-in-time” strategies for improvement
- Better serving your customers over the long term
- Eliminating unnecessary steps or complexities in your processes
Audience:
Anyone who manages or has decision-making authority over their organization's processes
Schedule Selection(s) |
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Cost: $329 |
Dates & Times: CANCELLED: Thu. 2/28 8:30 a.m. - 12 p.m. & 3/14/13 8:30 a.m. - 5 p.m. |
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