Conflict Management & Negotiation
- Conflict Management: The Fundamental Skills
- Conflict Management Skills for Women
- Working With Difficult People and Personalities
- The Workplace Success Advantage: Building Your Emotional and Social Intelligence (ESI)
- Crucial Confrontations™
Conflict Management: The Fundamental Skills
The first step in resolving conflicts successfully is having a knowledge of—and ability to—use basic conflict resolution skills. This class provides the foundational skills for resolving conflict in any situation.
You will learn to:
- Recognize your natural conflict-handling style
- Identify the major causes of conflict
- Determine when “solution thinking” contributes to ongoing conflict
- Use appropriate interpersonal skills to communicate effectively during conflict
- Identify ways to manage your emotions during conflict
You will benefit by:
- Handling conflict with greater ease
- Optimizing outcomes in conflict situations
- Gaining confidence in resolving conflict
Audience:
Anyone needing to improve their conflict management ability
Recommendation for Course Preparation:
Take this class in conjunction with Advanced Conflict Management: Dealing with the Source of the Conflict to raise your confidence and ability to successfully resolve conflict.
Schedule Selection(s) |
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Cost: $149 |
Dates & Times: Thu. 10/13/11, 8:30 a.m. - 12:00 p.m.
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| Dates & Times: Tue. 3/6/12, 1:00 p.m. - 4:30 p.m.
Code: CMN1204 |
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Conflict Management Skills for Women
There is no denying that women and men handle conflict differently. For women, understanding the root causes of conflict and knowing how to cope with the anger and emotions are key elements of managing conflict. Learn powerful conflict management strategies that will allow you, as a woman, to handle difficult situations with poise and confidence.
You will learn to:
- Practice techniques that prevent resentment and unresolved anger from damaging an important relationship
- Adopt practices to stop people from taking advantage of you
- Apply strategies to banish anger and frustration when dealing with difficult people
- Utilize tools that will enable you to be more assertive on important issues
You will benefit by:
- Building your confidence when setting limits and boundaries with others
- Becoming more comfortable expressing yourself without accusation, sarcasm, or hostility
- Increasing your ability to diffuse confrontation so that constructive resolutions are achieved
Audience:
Women who want to turn conflict into resolution
Schedule Selection(s) |
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Cost: $159 |
Dates & Times: Fri. 11/4 & 11/11/11, 9:00 a.m. - 12:00 p.m.
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| Dates & Times: Wed. 4/18 & 4/25/12, 1:00 p.m. - 4:00 p.m.
Code: CMN1202 |
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Working With Difficult People and Personalities
Overcoming the stress experienced when interacting with “difficult” people is a challenge. By focusing on personalities and behavioral styles, this course outlines a positive approach to working around these personality conflicts.
You will learn to:
- Identify categories of difficult people and why you perceive them that way
- Find coping strategies to effectively deal with difficult people and personality conflicts
- Prevent the development of problematic relationships
- Identify the source of a dispute and determine what to do about it
- Identify ways to effectively deflect the hostility of others
You will benefit by:
- Expanding your knowledge of personality types and interpersonal relations
- Utilizing skills acquired to diffuse personality conflicts that may arise
- Gaining confidence in handling tough situations
- Maintaining composure and professional language in “hot” situations
Audience:
Anyone wanting to be more effective at handling their emotions when dealing with challenging people and situations
Program Note:
Participants will receive a copy of the bestselling book Dealing with People You Can’t Stand: How to Bring Out the Best in People at Their Worst by Dr. Rick Brinkman and Dr. Rick Kirschner
Schedule Selection(s) |
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Cost: $189 |
Dates & Times:Fri. 9/30 & 10/7/11, 9:00 a.m. - 12:00 p.m.
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| Dates & Times: Wed. 2/29 & 3/7/12, 1:00 p.m. - 4:00 p.m.
Code: CMN1209 |
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| Dates & Times: Fri. 6/15 & 6/22/12, 9:00 a.m. - 12:00 p.m.
Code: CMN1210 |
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The Workplace Success Advantage: Building Your Emotional and Social Intelligence (ESI)
Research has shown that high levels of emotional and social intelligence (ESI) are twice as important as technical skills in the job performance of individuals and teams. While it may sound soft and fuzzy, emotional/social intelligence is critical in managing and collaborating to drive results.
You will learn to:
- Evaluate your current personal level of emotional and social intelligence
- Identify various emotional signals that can affect your interactions with others and how their behaviors or emotions may impact you
- Recognize how competencies like resilience and adaptability drive performance
- Find effective ways to channel emotions constructively during conflict to achieve collaborative outcomes
- Apply the 18 ESI competencies to successfully build on your strengths
- Recognize the importance of empathy to better understand and motivate others
You will benefit by:
- Understanding how effective managers apply ESI and how you can use it to become star performer
- Enhancing your awareness of your strengths and weaknesses through emotional intelligence training
- Increasing your ability to influence by leveraging your understanding of others and your knowledge of the organization to build strong collaborative relationships
Audience:
Leaders and professionals who want to increase their business and personal effectiveness by understanding and building their emotional intelligence
Schedule Selection(s) |
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Cost: $249 |
Dates & Times: Thu. 3/29/12, 8:30 a.m. - 5:00 p.m.
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Crucial Confrontations™
Confrontations are about that in-the-moment accountability. Developed by VitalSmarts®, Crucial Confrontations™ teaches a straightforward step-by-step process for identifying and resolving performance gaps, strengthening accountability, eliminating inconsistency and reducing resentment.
You will learn to:
- Use a step-by-step process for holding anyone accountable for their performance, no matter their power, position, or temperament
- Demonstrate how to master discussions to get positive results and maintain good relations by staying focused on the real issues and avoid getting distracted
- Find ways to motivate without using power by clearly and concisely explaining specific, natural consequences to permanently resolve problems
- Identify and avoid roadblocks to performance by creatively helping others to avoid excuses, stay on track, and resolve performance barriers
You will benefit by:
- Seeing better results when faced with confrontation
- Not succumbing to the pitfalls of avoiding confrontation with others
- Managing the expectations and, therefore, the performance of others
Audience:
Anyone wishing to improve their conflict management skills
Schedule Selection(s) |
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Cost: $589 |
Dates & Times: Wed. 11/30, 8:00 a.m. - 12:00 p.m. & 12/7/11, 8:00 a.m. - 5:00 p.m.
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1009 Greene Street, Ann Arbor MI 48109-1432
Phone: (734) 764-7410 | Fax: (734) 936-2525 | University HR | U-M Gateway
